Shipping policy

At Salt Skins, we are dedicated to providing exceptional service and timely delivery of your custom-printed products. To ensure transparency and clarity regarding our shipping practices, we have developed the following Limited Shipping Policy:

  1. Shipping Locations: We currently offer shipping to addresses within the U.S.A. and Canada only. We cannot ship to P.O. boxes or APO/FPO addresses.

  2. Shipping Times: Average shipping from order to delivery is 10-12 days for ecommerce retail orders and 15-30 days for wholesale orders. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances such as natural disasters or global events.

  3. Shipping Methods: We partner with reputable carriers to ensure reliable, efficient delivery of your orders. Depending on your location and shipping preferences, available shipping methods may include standard, expedited, or express shipping. 

  4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor your delivery's progress and estimate the expected delivery date via the link on our website.

  5. Shipping Costs: Shipping costs are calculated based on the selected shipping method, destination address, and package weight and dimensions. They will be displayed during the checkout process for you to review before completing your purchase. Retail orders: shipping is based on weight and destination. For wholesale orders, shipping is based on the quantity of items ordered.

  6. Shipping Delays: While we make every effort to ensure timely delivery of your orders, please understand that shipping delays may occur due to factors beyond our control, such as customs clearance, transportation disruptions, or inclement weather. We appreciate your patience and understanding in such situations.

  7. Delivery Address Accuracy: It is the customer's responsibility to provide accurate, complete delivery information during checkout. We are not liable for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

By placing an order with Salt Skins, you agree to abide by the terms and conditions outlined in this Limited Shipping Policy. We strive to provide you with the best possible shipping experience and are committed to resolving any shipping-related issues promptly and effectively.

Shipping Policy (Wholesale & Retail)

All shipping dates, delivery dates, transit times, arrival dates, fulfillment windows, and in-hand dates are estimates only unless Salt Skins, LLC expressly states in writing that a specific date is guaranteed.

Time is not of the essence unless expressly agreed to in writing and signed by an authorized Salt Skins, LLC representative.

Salt Skins, LLC is not financially responsible for late shipment arrival, carrier delay, freight delay, weather delay, labor disruption, supply shortage, production delay, customs delay, trade show deadline, retail launch deadline, missed sales opportunity, lost profits, lost revenue, lost customer orders, lost event sales, or any indirect financial loss related to delayed delivery.

Buyer agrees that shipping delays do not entitle Buyer to cancel an order, refuse delivery, demand a refund, issue a chargeback, deduct from payment, request free product, or hold Salt Skins, LLC financially responsible, unless Salt Skins, LLC expressly guaranteed the delivery date in writing and failed to meet that written guarantee.

Carrier Risk and Delivery Responsibility

Unless otherwise stated in writing by Salt Skins, LLC, all wholesale orders are shipped FOB Origin / shipment contract. Title and risk of loss transfer to Buyer when the order is tendered to the carrier.

Salt Skins, LLC is not responsible for loss, theft, carrier delay, carrier misdelivery, weather delay, package damage, freight damage, or shipment issues occurring after the order has been tendered to the carrier.

Salt Skins, LLC may, at its discretion, assist Buyer with carrier claims, but such assistance does not make Salt Skins, LLC responsible for the carrier's performance or liable for any carrier-related loss, delay, damage, or expense.

Delivery Confirmed to Incorrect Mailbox or Receptacle

Where carrier tracking, delivery confirmation, or proof of delivery indicates that an order was delivered to the address provided by Buyer, Salt Skins, LLC will deem the order successfully delivered, regardless of whether the order was placed in an incorrect mailbox, parcel locker, receptacle, or location by the carrier. Salt Skins, LLC does not accept returns, refunds, replacements, credits, or chargebacks for orders confirmed as delivered by the carrier to the address provided by Buyer, including claims that the order was placed in the wrong mailbox or receptacle, misdelivered by the carrier to a neighboring address, or otherwise not received by Buyer despite carrier confirmation of delivery. Buyer's sole recourse for such claims, if any, is directly against the carrier.

Delivery Issues

Buyer must notify Salt Skins, LLC in writing within five business days of delivery if there is a claimed shortage, incorrect item, visible damage, or delivery discrepancy.

Failure to notify Salt Skins, LLC within that timeframe means Buyer has accepted the shipment in full.

Salt Skins reserves the right to update or modify this policy without prior notice. Please refer to our website for the most up-to-date information regarding our shipping practices and procedures.

Thank you for choosing Salt Skins for your custom printing needs. We appreciate your business and look forward to serving you again.